This policy explains how SOFACAFTERS SDN BHD 202601026526 (1688622-D) ships your order, from the regions we cover to the day it lands on your doorstep.
1. Where We Ship
We deliver across Peninsular Malaysia (every state) and East Malaysia, covering Sabah and Sarawak.
2. Processing Your Order
Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your parcel is dispatched, we send a confirmation email with your tracking information.
3. Delivery Timelines
Overnight or next-day delivery isn’t available right now. Here’s what to expect instead:
Delivery times are estimates — courier schedules, public holidays, and weather can all shift them.
4. Shipping Fees
Shipping is free on every order as standard. The one exception is bulk or specialised promotional orders, where a fee tied to weight and destination may still apply at checkout.
5. Tracking Your Order
Once your parcel is with our courier, we’ll send a tracking number and live link by email or SMS so you can follow it to your door.
If anything here is unclear, ask us — we’re glad to help.
📧 Email: sofacrafters@outlook.com
🏢 Address: NO 23, JALAN BAYAN 37/1, TAMAN MEGAH RIA, 81750 MASAI JOHOR
🌐 Website: https://sofacrafters.com/contact-us/