This policy explains how and when you can cancel an order placed with SOFACAFTERS SDN BHD 202601026526 (1688622-D).
1. Cancellation Timeframe
Orders can be cancelled within 24 hours of purchase for a full refund. After that 24-hour window, cancellation may no longer be possible once the order has been processed or shipped.
2. Requesting a Cancellation
Contact us promptly with your order number.
We verify eligibility — our team checks your order’s status and confirms whether it can still be cancelled.
3. Refund Timeline
Once a cancellation is approved, your refund is returned to your original payment method within 7–14 business days.
If anything here is unclear, ask us — we’re glad to help.
📧 Email: sofacrafters@outlook.com
🏢 Address: NO 23, JALAN BAYAN 37/1, TAMAN MEGAH RIA, 81750 MASAI JOHOR
🌐 Website: https://sofacrafters.com/contact-us/